Privacy Policy
Last updated: August 26, 2026
Fernbrook Homes (“Fernbrook,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, register your interest in a community, or otherwise interact with us.
1. Scope
This Privacy Policy applies to personal information handled through the Fernbrook Homes website and related communications. It does not apply to third-party websites or services that may be linked from our website. Those third parties have their own privacy practices and policies.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
- Contact information, such as your name, email address, telephone number, mailing address, city, province, and postal code.
- Inquiry and registration information, including the communities or services that interest you, your questions, comments, communication preferences, and information you choose to provide in a form or message.
- Customer care information, including information you provide when requesting assistance concerning a Fernbrook home or community.
- Technical information, such as your Internet Protocol address, browser and device information, referring page, pages visited, and the date and time of a visit, where collected by our website, hosting, security, or analytics tools.
- Cookie and similar technology information, as described below.
Please do not submit sensitive personal information through a general website form unless we specifically request it and it is necessary for your inquiry.
3. How We Use Personal Information
We may use personal information to:
- respond to inquiries and provide requested information;
- record and manage your interest in Fernbrook communities;
- provide customer care and other requested services;
- communicate with you about communities, events, updates, or offers when you have consented or when otherwise permitted by law;
- operate, secure, maintain, troubleshoot, and improve our website and digital services;
- understand website usage and the effectiveness of our communications, where applicable;
- detect and prevent fraud, misuse, security incidents, or other unlawful activity;
- meet legal, regulatory, accounting, and record-keeping obligations; and
- establish, exercise, or defend legal claims.
If we intend to use personal information for a new purpose that is not consistent with the purpose for which it was collected, we will identify that purpose and obtain consent where required.
4. Consent and Marketing Communications
We obtain consent for the collection, use, and disclosure of personal information where required by law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.
Joining a community registration or marketing list is optional. You may withdraw your consent to receive commercial electronic messages at any time by using the unsubscribe option in a message or by contacting us. Withdrawing marketing consent will not prevent us from sending service, transactional, safety, or legal communications when necessary.
You may also withdraw other consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide a requested service.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain security, and understand website performance. If analytics or advertising technologies are enabled, they may collect information about how visitors use the website.
You can manage cookies through your browser settings and, where provided, our website cookie controls. Blocking some cookies may affect how the website functions. We will update this Privacy Policy or provide an additional cookie notice if our use of cookies materially changes.
6. When We Disclose Personal Information
We may disclose personal information in the following circumstances:
- to service providers that support website hosting, form processing, email delivery, information technology, security, analytics, customer care, or other business operations;
- to professional advisers, such as legal, accounting, insurance, or other advisers;
- to government, regulatory, law-enforcement, or other authorities when required or permitted by law;
- in connection with a proposed or completed business transaction, subject to appropriate safeguards and legal requirements; or
- with your consent or at your direction.
Service providers are permitted to use personal information only for the services they provide to us or as otherwise permitted by law. We do not sell or rent personal information.
7. Processing Outside Canada
Some service providers may process or store personal information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, law-enforcement agencies, or regulatory authorities. We use contractual and other measures appropriate to the circumstances to protect information handled by service providers.
8. Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and business requirements, resolve disputes, and enforce agreements. When personal information is no longer required, we securely delete, destroy, or anonymize it, subject to applicable law and backup practices.
9. Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These measures are intended to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Access, Correction, and Privacy Choices
You may request access to personal information we hold about you or ask us to correct inaccurate or incomplete information. You may also ask questions about our privacy practices or make a privacy complaint.
We may need to verify your identity before responding. In limited circumstances, applicable law may permit or require us to refuse access. If that occurs, we will explain the reason unless the law prevents us from doing so.
11. Children’s Privacy
Our website is intended for a general audience and is not directed to children. We do not knowingly seek to collect personal information from children without appropriate consent. If you believe a child has provided personal information to us inappropriately, please contact us.
12. Third-Party Websites
Our website may contain links to websites operated by community partners or other third parties. We are not responsible for their content, security, or privacy practices. Please review the privacy policy of each third-party website before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated by another appropriate method.
14. Contact Us
Questions, access or correction requests, withdrawals of consent, and privacy complaints may be directed to:
Privacy Officer
Fernbrook Homes
2220 Hwy 7 West, Unit 5
Concord, Ontario L4K 1W7
Telephone: 416-667-0447
Online: Contact Fernbrook Homes
If we are unable to resolve a privacy concern, you may contact the Office of the Privacy Commissioner of Canada.