Customers Come First

We take every measure to ensure that our customers are totally satisfied.


 

Customer Care

Welcome to the Fernbrook family. We aim to make your home buying experience as easy as possible. The following pages should help you understand more about the process of building a brand new home, and the steps that occur after you've purchased a new home from Fernbrook. Take a look through everything, and feel free to contact us if you have any further questions.

Inspections

The Pre-Delivery Inspection is an important stage in your home buying process. At Fernbrook Homes, this usually takes place about 2 weeks prior to your closing date. During this inspection, your customer service representative will accompany you on a detailed, guided walk-through of your home to make sure it meets your expectations and provisions of the TARION Warranty Program. If any shortcomings are found, they will be duly noted and corrected as per the conditions of the Warranty.

Homeowners Manual

Upon closing, you will receive a USB containing Fernbrook’s Owner’s manual, a comprehensive and easy-to-follow guide that will acquaint you with your new home. This valuable tool will show you how to best maintain all of the individual elements and keep the home running in tip top shape, to provide you with a lifetime of enjoyment. You will also receive Tarion information pertaining to warranties and printable documents. It is recommended that you go through this USB right away. The site administrator for your community will be happy to assist you should you have any further questions about your new home.

Warranty

At Fernbrook Homes, we're extremely confident in the homes we build. Fernbrook Homes has been building homes of the highest quality for 25 years. Fernbrook Homes is an excellent rated builder under the Tarion Warranty Corporation. All homes are protected by the seven (7) year Tarion New Home Warranty Program. Fernbrook homes shall provide all warranties offered by its reputable component suppliers for roofing, hardware, electrical, plumbing, heating, cooling and mechanical systems, including other key elements, as applicable.

Service

Building flawless homes is what we strive for, but there's no way to ensure that the thousands of individual parts of every home will work according to plan. Fernbrook's Customer Care Department employs a full-time Site Administrator in every community whose responsibility it is to look after homeowner concerns in a professional, courteous and timely manner. Someone is always accessible by telephone or e-mail to assist with any questions or problems, should the need arise.

Customer Service Feedback

At Fernbrook Homes we take every measure to ensure that our customers are totally satisfied. We welcome customer feedback, and actively solicit suggestions for improvement from new Fernbrook homeowners. Our Customer Care department sends our surveys at various times throughout the first year of residence, and urges purchasers to answer honestly and fairly. Fernbrook constantly monitors this feedback, continuously takes steps to improve our performance at every stage of the homebuilding process.


 

  • Low Rise Customer Service

    Domenic Amato
    VP of Customer Relations
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  • High Rise Customer Service

    Sharon Florian
    Director of High Rise
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  •  

    Tresha Bailey
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On Site Customer Service

  • Absolute World Customer Service Office
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    P: 905 506 8490
    F: 905 566 8721
  • Shores Customer Service Office
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    P: 905 827 8656
    F: 905 469 0172
  • cornerstone
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  • fontainbleu
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  • belfontain
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  • Millstone
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  • joshua creek
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  • royal oakville club
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  • widdiecombe eglinton
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  • Centertown
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  • The Shires
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  • Waterlilies
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  • Castlemore
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  • Four
    Corners

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Fernbrook Homes Logo

Fernbrook Homes
2220 Hwy 7 West, Unit 5
Concord, Ontario L4K 1W7
416-667-0447